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Policies & Procedures for Paper Test Products

Ordering

  • At times, the sale of certain tests to specific regions and/or states is restricted by Riverside or CTB/McGraw Hill.
  • All orders are subject to approval by Seton Testing Services.
  • Prices are subject to change without notice.
  • If your order is incorrect, and we made the error, we will gladly correct it. Please call us as soon as possible at 800-542-1066 and notify us of the error. After verifying the error, we will then send you the correct items and a prepaid return label if something needs to be returned. Please Note: returns without our prepaid return label will be at your own expense, so please call us before sending anything back.

Test Administration

  • To administer the IOWA Form E, CogAT Form 7, or TerraNova/CAT 6 you must complete a Test Agreement.
  • Some states may not permit parental administration of the test. It is your responsibility to check your state’s testing requirements.

Shipping

  • Standard Service: IOWA Form E, CogAT Form 7, or TerraNova/CAT 6 test orders are usually shipped via trackable Media Mail about 2 weeks before the testing date you select at check-out and usually arrive 4-8 business days after shipping. If you don’t receive your order within 8 business days of shipping, please contact us at 800-542-1066.
  • We do not ship California Achievement Test (CAT) orders with tracking.
  • CAT orders usually ship within 1 business day if you check-mark “Send CAT E Immediately”. Otherwise, we ship about 2 weeks prior to your selected testing week.
  • For expedited shipping, after placing your order call 800-542-1066 for an expedited shipping quote for your order.
  • Back orders will be sent automatically to customers as soon as they become available.

Refunds

  • Before returning any unused tests for a refund or exchange, please call Seton at 1-800-542-1066 and talk to one of our Customer Service Representatives.
  • Returned materials must be in perfect, saleable condition: NOT DAMAGED or marked in any way.
  • Unused tests (along with any accompanying answer documents and/or directions) that are received within 21 days of the test date will receive a full refund less a 25% restocking fee if received in saleable condition. There is also a 25% restocking fee for exchanges.
  • Seton Testing reserves the right to give partial credit for incomplete and/or partially damaged returns.
  • Seton Testing will not be responsible for any loss or damage incurred in return shipments. Returns should be sent via a trackable shipping method.
  • The customer will not be reimbursed for shipping costs when returning materials for a refund or exchange.

Policies and Procedures for Test Prep Products

Ordering

  • Place your order online at the Test Prep products page or by phone at 800-542-1066.
  • Seton accepts MasterCard, Visa, or Discover Card.

Shipping and Returns

  • Customer will be charged for the shipping of test prep materials.
  • Standard Service: Test prep orders are usually shipped via trackable Media Mail. For expedited shipping methods, call 800-542-1066.
  • Test prep materials usually ship within 1 business day of placing your order. If you don’t receive your order within 8 business days of shipping, please contact us at 800-542-1066.
  • If we make an error with your order, we will gladly correct it. Please call us as soon as possible at 800-542-1066 and notify us of the error. After verifying the error, we will then send you the correct items and a prepaid return label, should something need to be returned. Please note that returns without our prepaid return label will be at your own expense, so please call us before sending anything back.
  • Return shipping is the customer’s responsibility. Materials should be returned in their original condition via a trackable shipping method. Materials should be returned to:
    Seton Testing Services
    1350 Progress Drive, Suite B
    Front Royal, VA 22630
  • Seton is not responsible for customers not returning test materials via a trackable shipping method.

Refunds

  • Before returning unused test prep materials for a refund or exchange, please call Seton at 1-800-542-1066 and talk to a Customer Service Representative.
  • Returned materials must be in perfect, saleable condition: NOT DAMAGED or marked in any way.
  • Unused test prep materials that are returned within 30 days of the order date will receive a full refund less a 25% restocking fee if received in saleable condition. There is also a 25% restocking fee for exchanges.
  • Seton Testing reserves the right to give partial credit for incomplete and/or partially damaged returns.
  • Seton Testing will not be responsible for any loss or damage incurred in return shipments.
  • Returns should be sent via a trackable shipping method.
  • The customer will not be reimbursed for shipping costs when returning materials for a refund or exchange.

Shipping Charges

SubtotalContinental U.S. Via U.S. MailAlaska, Hawaii, APO/FPO, and U.S. Territories Via U.S. MailCanadaOther International
$0.01 – $10.00 $3.25 $3.25 $8.45 $8.45
$10.01 – $30.00 $4.50 $4.50 $14.95 $14.95
$30.01 – $60.00 $6.50 $6.50 $24.95 $25.95
$60.01 – $100.00 $9.00 $9.00 $29.95 $34.95
$100.01 and upadd 9% to the subtotaladd 9% to the subtotaladd 20% to the subtotaladd 25% to the subtotal
Your order to a U.S. address will usually take 7 to 10 days to arrive.
Delivery time for international orders varies according to your location.