Policies & Procedures for the Stanford Online & OLSAT
Ordering
At times, the sale of certain tests to specific regions and/or states is restricted by Pearson.
All orders are subject to approval by Seton Testing Services.
Prices are subject to change without notice.
Stanford 10 Online orders can be moved up to an earlier test date all year-round.
After 5pm on Thursday, Stanford orders placed for the next week or Monday morning orders placed for the same testing week cost an additional $25 per student. In the comments box at check-out, you can give us permission to charge your credit card for the additional fee or you can call us toll free at 888-766-0029.
Seton will send a confirmation email after you place your order. If your order is incorrect, please call us as soon as possible at 800-542-1066.
Some states may not permit parental administration of the test. It is your responsibility to check your state’s testing requirements.
Cancellations & Refunds
Stanford Online tests purchased from Seton Testing may be cancelled for a full refund 3 or more business days before the beginning of your test week.
Orders cancelled less than 3 days before the beginning of your test week will receive a 50% refund.
Orders cannot be cancelled and will not be refunded the day of testing.
Testing sessions can be rescheduled the day of testing BUT cannot be cancelled for a refund.
Customers may reschedule their testing date for no additional fee 3 or more business days before the beginning of the testing week.
Tests rescheduled less than 3 days from the beginning of the testing week will incur an additional $15.00 per test rescheduling administration fee to be charged on their card.
Once a test has been rescheduled it cannot be cancelled.
Make-ups
If your student misses a day of testing or fails to finish the subtests scheduled for that day, please call us regarding a make-up session. Remember, subtests started must be completed the day they are delivered. Make-ups are only granted for subtests a student did not access.
A nominal fee of $15.00 will be charged per student for all make-ups.
Make-ups are scheduled for the Friday of the student’s testing week.
Let us walk you through the entire testing process. See the procedure, from how to order, to successful test administration, to receipt of test results. We’ll make sure you have the simplest and most successful experience possible.
