Policies for the paper booklet standardized tests

Ordering

  • At times, the sale of certain tests to specific regions and/or states is restricted by Riverside or CTB/McGraw Hill.
  • All orders are subject to approval by Seton Testing Services.
  • Prices are subject to change without notice.
  • If your order is incorrect, and we made the error, we will gladly correct it. Please call us as soon as possible at 800-542-1066 and notify us of the error. After verifying the error, we will then send you the correct items and a prepaid return label if something needs to be returned. Please Note: returns without our prepaid return label will be at your own expense, so please call us before sending anything back.

Test Administration

  • To administer the IOWA Forms A & E, CogAT Forms 6 & 7, Interest Explorer, or TerraNova/CAT 6 you must complete a Test Agreement.
  • Some states may not permit parental administration of the test. It is your responsibility to check your state’s testing requirements.

Shipping

  • Standard Service: All IOWA Forms A & E, CogAT Forms 6 & 7, Interest Explorer, or TerraNova/CAT 6 test orders are shipped via a trackable method.
  • We ship most standardized tests about 2 weeks before the testing date you select during check-out.
  • We do not ship California Achievement Test (CAT) orders with tracking. Alternative shipping methods are available for an additional charge.
  • CAT orders usually ship within 24 hours if you check-mark “Send CAT E Immediately”. Otherwise, we ship 1 or 2 weeks prior to your selected testing week.
  • For expedited shipping, after placing your order call 800-542-1066 for an expedited shipping quote for your order.
  • Back orders will be sent automatically to customers as soon as they become available.
  • School orders will arrive approximately 2 weeks before the test date. Homeschool orders will arrive approximately 1 week before the test date.

Refunds

  • Before returning any unused tests for a refund or exchage, please call Seton at 1-800-542-1066 and talk to one of our Customer Service Representatives.
  • Returned materials must be in perfect, saleable condition: NOT DAMAGED or marked in any way.
  • Unused tests (along with any accompanying answer documents and/or directions) that are received within 21 days of the test date will receive a full refund less a 25% restocking fee if received in saleable condition. There is also a 25% restocking fee for exchanges.
  • Seton Testing reserves the right to give partial credit for incomplete and/or partially damaged returns.
  • Seton Testing will not be responsible for any loss or damage incurred in return shipments. Returns should be sent via a trackable shipping method.
  • The customer will not be reimbursed for shipping costs when returning materials for a refund or exchange.